Chatbot

 What is Chatbot?

A chatbot is simply a computer program that simulates human conversations. Fundamentally, a chatbot allows a form of interaction between a human and a machine. The interaction happens via written messages or voice. The chatbot is programmed to work independently from a human operator. It can answer questions formulated to it in natural language and answer as a real person would. A chatbot comes up with its answers through a combination of predefined scripts and machine learning. When a question is asked, the chatbot will respond based on what it knows at that point in time. If the conversation brings it to a place where it does not know what to do, the chatbot will either deflect the conversation or potentially pass the conversation to a human operator. In both cases, it will also try to learn from that interaction. Over time, and over multiple interactions, the chatbot will gradually gain in scope and relevance. The complexity of a chatbot is determined by the sophistication of its underlying software, and the data it can access. If a chatbot is not connected to the relevant data, then you will quickly find out that it is not very useful.

You may already be using chatbots in your life. If you've asked Amazon’s Alexa, Apple's Siri, or Microsoft's Cortana about something… for example, "what's the weather like today?", you've interacted with a chatbot. For Travel, many e-commerce companies are looking at various ways to use chatbots to improve and scale the customer experience whether for shopping, booking, or customer service. Next time you hear about chatbots, especially in Business Travel, remember to look beyond the fancy term “chatbot”, and ask about how it really connects to and adds value to your Travel Program. 

Chatbots can be classified into several categories face various factors such as mode of interaction flow of interaction and their usage as per the mode of interaction there are voice-based chat BOTS such as Apple's Siri or Amazon Alexa and text-based chat BOTS such as the uber cab chat pods can also be categorized as per the rules HIPAA for query bots the address prospect and customer inquiries provide accurate information and also take the user through a product or service usage procedure step by step lead generation bots they help businesses to gather prospect information and interests which can be leveraged by business teams to sell matter tasks bots to book a cab an appointment at a salon or get your policy documents instantly with a task board the theater vent of artificial intelligence bots are becoming smarter and more efficient they can handle complex tasks with a higher level of accuracy and help businesses deliver a better customer experience.

Thank you guys for being with me till the end of the blog. See you in the next blog stay blessed. 

JazakALLAH!